Vapeology EST2014 Ltd is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand how we handle your personal data and how we will treat it.
What Data We Collect
We do not store credit card details, nor do we share customer details with any third parties for any purpose other than processing an order or sending marketing emails where you have explicitly opted in. For marketing emails this includes your first name, surname, and email address, and may include your mobile phone number.
We may collect and process the following data about you:
- Information you provide when registering an account, subscribing to our services, or requesting further information
- Information provided when entering a competition or promotion run by us
- Records of any correspondence if you contact us
- Details of transactions you carry out through our website and the fulfilment of your orders
- Details received from credit reference and fraud detection agencies
- Details of your visits to our website including traffic data, location data, and the resources you access
IP Addresses
We may collect information about your computer, including your IP address, operating system, and browser type where relevant. This data is used for fraud prevention and administrative purposes.
Cookies
We may obtain information about your general internet usage by using cookies stored on your browser or hard drive. Cookies are text files that help us improve our website and deliver a better, more personalised service. Some cookies are essential for the site to operate; others enhance and personalise your experience.
Information gathered by cookies may be used to tailor advertisements or promotions you see, to personalise your experience based on your browsing behaviour, and to measure the popularity of our site and product offerings. We do not use data about where you go on our website to present you with advertisements outside of our site, other than on sites whose privacy policies permit such use.
We use four types of cookie:
Strictly Necessary Cookies are essential for the website to function. They remember where you are in the checkout process, keep your basket intact, and ensure the site displays correctly. Without them, basic functions of the website cannot be provided.
Performance Cookies collect anonymous information about how visitors use our website, such as which pages are visited most often. This helps us continually improve the experience we deliver. These cookies do not identify you individually and all information is aggregated and anonymous.
Functionality Cookies allow the website to remember choices you make as you browse, such as your login details. They provide a more personalised experience and cannot track your browsing activity on other websites once you have left vapeology.co.uk.
Advertising or Targeting Cookies are used to deliver adverts more relevant to you based on your browsing behaviour on our site. They can also limit the number of times you see the same advert. These cookies remember that you have visited vapeology.co.uk and may share this information with our advertising partners.
By using this site you agree to our use of cookies as described above. If you do not wish to receive tailored advertising you can withdraw consent at any time by changing your browser settings to reject cookies. Please note that rejecting all cookies may prevent you from making full use of the site.
Age Verification
We are required by law to verify the age of customers purchasing age-restricted products. Age verification is completed before payment is taken. We do not process your order until your age has been confirmed.
Where We Store Your Data
Data we collect from you may be transferred to and stored at a destination outside the United Kingdom or European Economic Area. It may also be processed by staff operating outside these areas who work for us or our suppliers, including for payment processing and support services. We ensure appropriate contracts and mechanisms are in place to keep your data protected in accordance with applicable data protection law. By submitting your personal data you agree to this transfer, storage, and processing.
All information you provide is stored on secure servers. Where we have given you a password to access certain parts of our site, you are responsible for keeping it confidential. Please do not share your password with anyone.
Your Rights
If you are a UK or European resident you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. To exercise this right please contact us using the details below.
Data Retention
When you place an order through our website we will retain your order information and account details unless and until you ask us to delete them. Deletion requests can be made by:
- Email: info@vapeology.com
- Phone: 0800 211 8014
- Post: 108-110 High Street, Ashford, Kent, TN24 8SD
Security
We have implemented security policies, rules, and technical measures to protect the personal data under our control from unauthorised access, improper use or disclosure, and accidental loss or destruction.
Minors
This site is not intended for individuals under the age of 18. We do not knowingly collect data relating to minors.
Uses of Your Information
We use the information we hold about you to:
- Provide goods and services you have ordered
- Prevent and detect fraud, crime, and money laundering
- Verify your identity and age
- Trace and recover debts where applicable
- Manage your account and update our records
- Carry out research and statistical analysis to improve our products and services
You will have the opportunity to consent to us contacting you by post, email, phone, or SMS about products and services that may be of interest to you. By signing up to our newsletter you authorise us to send regular marketing emails. Your information will never be sold to third parties and you may unsubscribe at any time. Order confirmation and update emails are sent as a required part of our service and are not marketing communications.
Disclosure of Your Information
We may disclose your personal information to members of the Vapeology group and to third parties in the following circumstances:
- In the event that we sell or buy any business or assets, in which case your personal data may be disclosed to the prospective buyer or seller
- Where we are under a legal obligation to disclose or share your data
- To credit reference and fraud prevention agencies
Consent
By continuing to use this site you accept the terms set out in this policy. If you do not accept these terms, please leave the website now.
Access to Your Information
You have the right to request a copy of the data we hold about you at any time. To do so please contact us by:
- Email: info@vapeology.com
- Phone: 0800 211 8014
- Post: 108-110 High Street, Ashford, Kent, TN24 8SD