The Vapeology website is under new ownership

From 10 November 2026, vapeology.co.uk is no longer part of the Vapeology shop on the high street in Ashford, Kent. The website now has a new owner and runs as a separate online business.

It was not an easy decision. Small high street businesses are under growing pressure, and with changes such as the new Vaping Products Duty, it was no longer viable to run the online shop from the Ashford store. So the website has passed from Vapeology Est 2014 LTD (company number 11338230) to Bronze Haze LTD (company number 17346072).

The shop and the website are now run separately. This page explains what that means for you, whether you shop online, in Ashford, or both.

Who you are buying from online

Orders placed on this website from 10 November 2026 are with Bronze Haze LTD, trading as Vapeology (company number 17346072, registered in England and Wales). Our terms and conditions set out the details of your order, and our privacy policy explains how we look after your data.

Registered office: Unit 1 Holmewood Industrial Park, Holmewood, Chesterfield, S42 5UY
Trading address: Unit 1A Park Road, Holmewood, Chesterfield, S42 5UY

Delivery, returns and refunds

Online orders now follow our delivery policy and our refunds and returns policy. Your legal rights are not affected, including the right to cancel an online order within 14 days and your rights if an item is faulty.

• Online orders are sent from our warehouse, not from the Ashford shop.
• Bought online? Return it by post to our warehouse, following our returns policy: Unit 1A Park Road, Holmewood, Chesterfield, S42 5UY. It can't be returned to the Ashford shop.
• Bought in the Ashford shop? Take it back to the shop. It can't be returned through this website.

Orders placed on the old website

Orders placed on vapeology.co.uk before 10 November 2026 were sold by Vapeology Est 2014 LTD, and your rights for those orders are unchanged. For a return, a refund or a problem with one of those orders, please contact the Vapeology shop in Ashford. If you're not sure where to start, get in touch through our contact page with your order number and we will point you to the right place.

If you shopped with us online before

The new website doesn't have customer accounts, so there is no sign-in. Check out as a guest using your usual email address, and we email your order confirmation and tracking. Passwords and saved addresses from the old website have not carried over. We may bring accounts back in future.

Loyalty points and gift cards

Loyalty and reward points belong to the Vapeology shop, so you can still check and spend them in store at 108-110 High Street, Ashford, Kent, TN24 8SD. They can't be used on this website.

The same goes for gift cards and store credit from the old website: you can still use them in the Vapeology shop in Ashford, but not on this website.

Your personal data

So that we can help with past orders and recognise returning customers, the customer details from the old website (your name, email address, phone number and a summary of your past orders) have moved to Bronze Haze LTD, which is now responsible for them. We never use them for marketing. You can ask to see, correct or delete your information at any time by contacting us. Our privacy policy explains your rights in full.

Any questions?

We are happy to help. Get in touch through our contact page or email info@vapeology.co.uk.