Delivery policy
Last updated: 17 August 2026
We deliver across the United Kingdom only. Orders are picked, packed and dispatched from our UK warehouse seven days a week, and delivery is free on orders over £35 with our standard service.
Delivery services
| Service | Delivery | Cost | Order by |
|---|---|---|---|
| Royal Mail Tracked 24 | Next-day delivery | £2.99, FREE on orders over £35 | 4pm (3pm Saturday) |
| DPD Next Working Day | Next working day | £3.99 under £35 · £2.49 £35–£59.99 · FREE over £60 | 4pm Mon–Fri · 3pm Sat · 2pm Sun |
| DPD Saturday | Saturday delivery | £7.99 under £40 · £5.99 £40–£59.99 · £3.99 over £60 | 4pm Friday |
| DPD Sunday | Sunday delivery | £7.99 under £40 · £5.99 £40–£59.99 · £3.99 over £60 | 3pm Saturday |
All services are tracked. You'll receive your tracking reference by email as soon as your order is dispatched.
Dispatch times
We dispatch orders seven days a week. Orders placed before the cutoff shown above are dispatched the same day; orders placed after the cutoff are dispatched the next day. We don't dispatch on UK bank holidays. Orders placed on a bank holiday are dispatched the next working day. See our shipping & dispatch policy for full details.
Delivery areas
We deliver to addresses in England, Scotland, Wales and Northern Ireland. Deliveries to remote postcodes, including the Scottish Highlands and Islands, and some island and rural areas, can take an extra 2–3 working days, whichever service you choose. We don't currently deliver outside the UK.
Packaging
Every order is sent in discreet, plain packaging with no indication of the contents on the outside.
Age checks on delivery
Our products are for adults aged 18 or over only. The courier may ask the person accepting the parcel for photographic ID, and a signature may be required. See our age verification policy for how this works.
Missed or delayed deliveries
If a delivery attempt fails, the courier will leave instructions for redelivery or collection. Delivery timescales are estimates and aren't guaranteed. Carrier delays, extreme weather and other events outside our control can occasionally hold a parcel up. If your order hasn't arrived within a reasonable time of the estimate, contact us and we'll chase it with the carrier.